Our Shipping Policy was last updated on Tuesday, the 7th of July 2026

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Disclaimer:

●    "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Vertex Kitchenware Ltd.
●    "Goods" refers to the items offered for sale on the Service.
●    "Orders" means a request by You to purchase Goods from Us.
●    "Service" refers to the Website.
●    "Website" refers to Vertex Kitchenware, accessible from https://www.vertexkitchenware.com/
●    "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Vertex Kitchenware. The following terms and conditions constitute our Shipping Policy.

United Kingdom Shipping Policy

Shipment processing times

All Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

• Shipping method: Vertex Kitchenware Free UK Shipping
  Shipment cost: Free
  Estimated delivery time: 3-10 business days.

Delivery delays can occasionally occur.

International Shipping Policy

Outside of the UK, we deliver free shipping to 79 countries worldwide. The countries we ship to are:

Algeria, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bolivia, Cameroon, Canada, Chile, Columbia, Costa Rica, Côte d'Ivoire, Czechia, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, France, Gabon, Germany, Grenada, Guatemala, Guyana, Honduras, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Lebanon, Libya, Luxembourg, Mauritania, Mexico, Morrocco, Netherlands, New Zealand, Nicaragua, Norway, Oman, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Russia, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Singapore, Somalia, Spain, Sweden, Switzerland, Thailand, Trinibad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela, Vietnam and Yemen.

Shipment processing times

All Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

• Shipping method: Vertex Kitchenware Free International Shipping
  Shipment cost: Free
  Estimated delivery time: 3-10 business days.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Vertex Kitchenware is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Vertex Kitchenware is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

●    By visiting this page on our website: https://www.vertexkitchenware.com/pages/contact-us
●    By sending us an email: support@vertexkitchenware.com